This cancellation policy outlines how you can cancel or seek a refund for a service that you have purchased through the Platform. Under this policy:
(i) Cancellations will only be considered if the request is made 01 days after closing the domain. However, the cancellation request may not be entertained if the service has been communicated to such clients listed on the Platform and they have initiated the process of designing the product or the product is out for delivery. In such an event, you may choose to reject the service at the doorstep.
(ii) Techynet Technologies Private Limited does not accept cancellation requests for perishable services like Web Development & App development. However, a refund/replacement can be made if the user establishes that the quality of the service delivered is not good.
(iii) In case receipt of the design is not satisfied by the client, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its end. This should be reported within 02 days of receipt of the service invoice. In case you feel that the service received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3-4 hours of receiving the product. The customer service into your complaint will make an appropriate decision.
(iv) In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
(v) In case of any refunds approved by Techynet Technologies Private Limited, it will take 15 days for the refund to be processed for you.